arrepiabrasil.org

From: Ron Alvarado [mailto:RonAlvarado@novusstaffing.com]
Sent: Friday, February 26, 2010 4:06 PM
To: Brent Rondon
Subject: Bilingual Customer Service Representative (Part Time/Flexible Hours)

Hello Brent – please circulate this position. Thank you!

Bilingual Customer Service Representative (Part Time/Flexible Hours)

Pittsburgh based non-profit organization has excellent opportunity to gain valuable experience and help those in need.  Part Time, flexible day and evening hours available – no sales/cold calling.

• Maintenance and updating of customer files
• Data entry and maintenance of customer accounts on the computer systems
• Documenting contact with customers
• Processing all program correspondence and mailings
• Responding promptly to customer needs
• Soliciting customer feedback to improve service
• Adhering to program guidelines and procedures
• Making outbound calls as required per call center contracts
• Taking applications over the phone and determining customer eligibility
• Managing difficult or emotional customer situations
• Taking inbound calls from customers, assisting customers with questions and resolving problems

Requirements

• High school diploma or general education degree (GED);
• One to two years’ related experience and/or training; or equivalent combination of education and experience.
• To perform this job successfully, an individual should have knowledge of Microsoft Windows Systems and Microsoft Office Applications

Salary

• $11 per hour

Please apply on-line: https://people20.ats.hrsmart.com/cgi-bin/site/NovusStaffing/highlightjob.cgi?jobid=1158

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