From: Ron Alvarado [mailto:RonAlvarado@novusstaffing.com]
Sent: Friday, February 26, 2010 4:06 PM
To: Brent Rondon
Subject: Bilingual Customer Service Representative (Part Time/Flexible Hours)
Hello Brent – please circulate this position. Thank you!
Bilingual Customer Service Representative (Part Time/Flexible Hours)
Pittsburgh based non-profit organization has excellent opportunity to gain valuable experience and help those in need. Part Time, flexible day and evening hours available – no sales/cold calling.
- Maintenance and updating of customer files
- Data entry and maintenance of customer accounts on the computer systems
- Documenting contact with customers
- Processing all program correspondence and mailings
- Responding promptly to customer needs
- Soliciting customer feedback to improve service
- Adhering to program guidelines and procedures
- Making outbound calls as required per call center contracts
- Taking applications over the phone and determining customer eligibility
- Managing difficult or emotional customer situations
- Taking inbound calls from customers, assisting customers with questions and resolving problems
Requirements
- High school diploma or general education degree (GED);
- One to two years’ related experience and/or training; or equivalent combination of education and experience.
- To perform this job successfully, an individual should have knowledge of Microsoft Windows Systems and Microsoft Office Applications
Salary
- $11 per hour
Please apply on-line: https://people20.ats.hrsmart.com/cgi-bin/site/NovusStaffing/highlightjob.cgi?jobid=1158
A People 2.0 Affiliate
